How to Contact Mercari
If you have any questions about Mercari, please contact our Help Center.
Types of inquiries we can help you with
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Help with using Mercari
- Step by step guide to Mercari purchases
- Mercari coupons
- Mercari account
- Mercari features and how to use them
If you need help with individual proxy purchase transactions, please contact Buyee by clicking the button below.
How to Contact Mercari
- Search the help center home page for the guide relevant to your issue
- Check the details written within the guide
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If your problem hasn’t been resolved even after checking the relevant guide, scroll to the bottom of the guide page and tap “Contact us”
- Fill in the required information and then submit it
*Some guides do not have a link to a contact form. Relevant contact information or step by step instructions can be found in relevant guides, so please read through the contents of the guide
*The original text of this guide is in Japanese. If there is any discrepancy between the content of this guide and the Japanese original, the Japanese version is considered the official version. You can view the Japanese version via the display language button on this page