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Purchase and order tracking
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Purchase and order tracking
About purchasing products
How to purchase items on Mercari
Cart
Comment Feature
How to purchase pre-order items
Items that Cannot be Purchased or Shipped Outside of Japan
Sizing Chart for Clothes, Shoes, and Accessories
Purchasing on Mercari Japan (Taiwan & US)
About Payment (Taiwan & US)
Credit Card Payment Error (Taiwan & US)
About product delivery
Shipping Methods and Procedures (Hong Kong)
Shipping Methods and Procedures (Taiwan & US)
How to Check Order History and Shipping Status (Hong Kong)
How to Change Your Delivery Address (Taiwan & US)
What to Do if Your Item is Not Shipped or Not Delivered (Taiwan & US)
Taiwan only:How to Use Convenience Store Pickup
Taiwan only:EZ WAY Registration and Authentication Procedures
Hong Kong Exclusive: In-Store Pickup Service
Issues related to proxy purchases
What to Do if There Are Issues After Purchasing (Hong Kong)
Cases Where a Transaction Can Be Canceled (Hong Kong)
Cases Where a Transaction Can Be Canceled (Taiwan & US)
Issue with the Delivered Item (Taiwan & US)
What to Do if You Receive an Item You Don’t Remember Purchasing (Taiwan & US)
Discrepancy in Payment Amounts (Hong Kong)
Cases Where Additional Payment Is Requested (Hong Kong)
Refund Guidelines (Taiwan & US)