How to Contact Mercari
If you have any questions about Mercari, please contact our Help Center.
Types of inquiries we can help you with
-
Help with using Mercari
- Step by step guide to Mercari purchases
- Mercari coupons
- Mercari account
- Mercari features and how to use them
If you need help with individual proxy purchase transactions, please contact Buyee by clicking the button below.
How to Contact Mercari
- Search the help center home page for the guide relevant to your issue
- Check the details written within the guide
-
If your problem hasn’t been resolved even after checking the relevant guide, scroll to the bottom of the guide page and tap “Contact us”
- Fill in the required information and then submit it
*Some guides do not have a link to a contact form. Relevant contact information or step by step instructions can be found in relevant guides, so please read through the contents of the guide
*This guide is provided in multiple languages for convenience. In the event of any inconsistency, the applicable Terms of Service shall prevail.