To log in to Mercari Japan, you will need to prepare your registered email address and your password. Please check that you have both of these.

• Check for any errors in the the information you entered
  Please double-check capital or lowercase letters, numbers, full-width and half-width characters, symbols, or other characters that can be easy to mistype.
• If you do not know your email address
  You can check your email address by following the instructions below.
  • Check your registered email address
    The email address where you receive notifications from Mercari Japan is your registered address, so please check your inbox for emails from Mercari Japan in order to confirm your email address.
  Note: if you select "Hide My Email" when registering an account with an Apple Account, your account will be created using a randomly generated forwarding email address. You cannot log in by entering this forwarding email address directly into the input field. If you registered using an Apple Account, please log in via "Log in with SNS" at the bottom right of the login screen.
• If you can’t remember your password
  On the login screen, tap “Send email to log in”, then log in using the link sent to your registered email address.
  • Ensure that spam mail settings are disabled
• If you do not receive an SMS verification code
  Please refer to What to Do if You're Not Receiving Text Messages (SMS).

• Check if your Apple Account / Google Account is linked to Mercari Japan
  If you registered for Mercari Japan using an Apple Account or Google Account, you can log in directly with your Apple Account or Google Account.
  
  If you registered with an email address and password, please log in with your email address first and check under Settings to see if your Apple Account or Google Account is linked. If it is not linked, log in with your email address and link your account.
• Check if you can log in to Apple / Google services
  Please check directly on Apple or Google services to confirm that you are logged in, that your password is correct, and that two-step verification is completed successfully.

• If you are using a VPN, please disable the settings.
  When a VPN is used, it may cause issues logging in. Please disable the VPN settings and try logging in again.
• If you continuously fail to log in within a certain period of time, please wait and try again.
  For security reasons, even if you enter the correct information, your log in access may be temporarily restricted. Please wait 3~4 days before trying to log in again.

If you are still unable to log in, our customer support will assist you.
Please contact us via "Contact Us" at the bottom of the screen.