What to Do if There Are Issues After Purchasing
This page provides information on where to contact if you need help with individual transactions made using the proxy service.
If you need help with any of the following, please contact Buyee directly. Please do not contact Mercari’s Help Center.
- The item hasn’t been shipped
- The item hasn’t arrived
- There is a problem with the delivered item
- I want to cancel my purchase
- I want to change the payment method selected at checkout
- I want to change the shipping method selected at checkout
- I want to change the shipping address registered at checkout
Send an inquiry
If you need help with individual transactions made using the proxy service, please contact Buyee by clicking the button below.
FAQ
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Why can’t I contact Mercari directly?
Please see the service overview.
*The original text of this guide is in Japanese. If there is any discrepancy between the content of this guide and the Japanese original, the Japanese version is considered the official version. You can view the Japanese version via the display language button on this page