What to Do if There Are Issues After Purchasing
This page provides information on where to contact if you need help with individual transactions made using the proxy service.
If you need help with any of the following, please contact Buyee directly. Please do not contact Mercari’s Help Center.
- The item hasn’t been shipped
- The item hasn’t arrived
- There is a problem with the delivered item
- I want to cancel my purchase
- I want to change the payment method selected at checkout
- I want to change the shipping method selected at checkout
- I want to change the shipping address registered at checkout
Send an inquiry
If you need help with individual transactions made using the proxy service, please contact Buyee by clicking the button below.
FAQ
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Why can’t I contact Mercari directly?
Please see the service overview.
*This guide is provided in multiple languages for convenience. In the event of any inconsistency, the applicable Terms of Service shall prevail.