Cases Where a Transaction Can Be Canceled
If any of the following applies, Buyee may cancel the transaction after you have purchased an item.
There are many items listed for sale on Mercari, so please consider purchasing a different item.
Reasons for cancellation
- The item was not available when the proxy service made the purchase
- The item was not available in the store after the proxy service made the purchase
- The item was a prohibited item
- The item price increased by a wide margin
- The delivery date cannot be confirmed
- The seller requested cancellation due to the seller’s circumstances
- The coupon expired during checkout
- If there is a clear difference between the delivered product and the product description/images on the product page
- If the product is lost or damaged upon arrival
- Other reasons (for example, Mercari’s Help Center deems that the transaction should be cancelled)
Check or inquire about cancellations
If you need help with individual transactions made using the proxy service, please contact Buyee by clicking the button below.
*The original text of this guide is in Japanese. If there is any discrepancy between the content of this guide and the Japanese original, the Japanese version is considered the official version. You can view the Japanese version via the display language button on this page