Cases Where Additional Payment Is Requested
Additional payment may be required after a transaction has started due to one of the following reasons.
Examples where additional fees or repayment may be required
- When the package is returned to Buyee due to the recipient refusing delivery or not being present to receive the package
You may be charged additional shipping costs.
- When an order for a handcrafted, made-to-order, or other item requires some time to prepare before shipping and the credit period for the credit card has expired in the interim
Repayment will be required (you will not be charged twice). - When a separate payment is required for customs fees
Customs fees may be required if importing the item meets the conditions for taxation of the destination country.
If customs clearance procedures are required in addition to paying customs fees, you will need to handle the procedures and pay any relevant costs directly.
*Whether customs fees are required and duty rates also vary depending on the destination country. Please contact your local customs office directly before purchasing to confirm whether customs fees are required, as well as details on duty rates and similar matters
What to do when additional fees are required
- When the package is returned to Buyee due to the recipient refusing delivery or not being present to receive the package
When an order for a handcrafted, made-to-order, or other item requires some time to prepare before shipping and the credit period for the credit card has expired in the interim
Mercari will notify users by email in the case of 1 or 2. Please open the payment page via the link in the email and complete repayment. - When a separate payment is required for customs fees
Customs fees will be collected by the delivery person upon delivery. Please pay the delivery person.
*This guide is provided in multiple languages for convenience. In the event of any inconsistency, the applicable Terms of Service shall prevail.