Cases Where a Transaction Can Be Canceled
Your order may be cancelled under the following circumstances.
Reasons for Cancellation
- The item is not shipped or fails to arrive for any reason
- The seller requests cancellation due to their own circumstances
- The item is not eligible for handling via the proxy purchase service
- Issues such as missing parts or damage are found during inspection
- The item is lost
- Any other situation where Mercari deems cancellation necessary
As Mercari offers a wide range of products, we encourage you to browse and consider purchasing alternative items if your order is cancelled.
Inquiries About Cancellations
If you have any questions about a cancelled order, please contact Mercari for assistance.
*The original text of this guide is in Japanese. If there is any discrepancy between the content of this guide and the Japanese original, the Japanese version is considered the official version. You can view the Japanese version via the display language button on this page