Cases Where a Transaction Can Be Canceled
Your order may be cancelled under the following circumstances.
Reasons for Cancellation
- The item is not shipped or fails to arrive for any reason
- The seller requests cancellation due to their own circumstances
- The item is not eligible for handling via the proxy purchase service
- The item is significantly damaged or inappropriate for processing during inspection
- The item is lost
- Any other situation where Mercari deems cancellation necessary
As Mercari offers a wide range of products, we encourage you to browse and consider purchasing alternative items if your order is cancelled.
Inquiries About Cancellations
If you have any questions about a cancelled order, please contact Mercari for assistance.
*This guide is provided in multiple languages for convenience. In the event of any inconsistency, the applicable Terms of Service shall prevail.