How to Contact Mercari Japan Customer Support (Taiwan & US)
If you have any questions about Mercari Japan, please contact us via our Customer Support.
Types of inquiries we can help you with
- Help with using Mercari Japan
- Step by step guide to Mercari Japan purchases
- Mercari Japan coupons
- Mercari Japan account
- Mercari Japan features and how to use them
- Problems with items ordered on Mercari Japan
- Item has not been shipped
- Item has not arrived
- There was an issue with the delivered item
How to Contact Mercari Japan Customer Support
- Before contacting support, please read the guide. From the Help Center homepage, select the item you wish to inquire about or choose a category from the guide and check the relevant information.
- If the issue is not resolved by reading the guide, scroll to the bottom of the guide page and select “Contact Us.”
Note: Some guide pages do not have a contact form. Instead, the appropriate contact method or steps to follow are listed in the guide, so please check there.
- Fill out the required information according to the content of the dedicated form and submit your inquiry.
Note: This guide is provided in multiple languages for convenience. In the event of any inconsistency, the applicable Terms of Service shall prevail.