If you have any questions about Mercari, please contact us via our Help Center.

• Help with using Mercari
  • Step by step guide to Mercari purchases
  • Mercari coupons
  • Mercari account
  • Mercari features and how to use them
• Problems with items ordered on Mercari
  • Item has not been shipped
  • Item has not arrived
  • There was an issue with the delivered item

1. Before contacting support, please read the guide. From the Help Center homepage, select the item you wish to inquire about or choose a category from the guide and check the relevant information.
2. If the issue is not resolved by reading the guide, scroll to the bottom of the guide page and select “Contact Us.”
   *Some guide pages do not have a contact form. Instead, the appropriate contact method or steps to follow are listed in the guide, so please check there.
3. Fill out the required information according to the content of the dedicated form and submit your inquiry.