This guide explains what to do if you wish to change your delivery address after purchasing an item (including cases where the wrong address was entered).

You can modify your information on the transaction screen until the package is handed over from the Mercari Japan warehouse to the shipping company.
There is an "edit" button in the shipping address field of the transaction screen, so please use it to make your changes.

The details you can modify using the "edit" button are as follows:

• Can be changed from the transaction screen:

  • Address
  • Phone number
  • 7-Eleven pickup store

• Cannot be changed from the transaction screen:

  • Name
  • Shipping method

Please note that once the package has already been handed over to the shipping company, the "edit" button will no longer be displayed.

Additionally, to change your shipping address after completing your order, please confirm the current tracking status of your item and contact the shipping company or pick up location.

• If the item has not yet be handed over to the shipping company in your country/region:
  The shipping address cannot be changed until the package has been handed over to the shipping company in your country/region.
• If the item has been handed over to the shipping company in your country/region:
  Once the item has been handed over to the shipping company in your country/region, please contact the shipping company or the pickup location to inquire about changing the shipping address.
  
  Please note that if delivery has already been completed, your shipping address cannot be changed. Thank you for your understanding.