Deleting Your Account
You can close your account by following the instructions below.
- Tap “Close your account” at the bottom of this guide
- Select the reason for deleting your account and check the confirmation boxes after confirming their details
- Tap “Agree and close the account”
Important notes regarding closing your account
If you have any transactions in progress, you will need to wait until they are completed before you can close your account.
If you remember the email address you previously used for signing up, please reuse your old account.
If you remember the email address you used previously:
Reset your password, then sign in.
Please see How to Change Your Email or Password for details on how to change your password.
If you don’t remember the email address you used previously:
Please contact our Help Center.
*If “This email address has already been registered” or “Sign in with your registered account” is displayed when you try to register, please reactivate your account by resetting your password
*The original text of this guide is in Japanese. If there is any discrepancy between the content of this guide and the Japanese original, the Japanese version is considered the official version. You can view the Japanese version via the display language button on this page