Mercari is a service that allows users to easily purchase products from the Japanese marketplace, even from overseas.
To ensure that everyone can engage in safe and secure transactions, the following actions are prohibited.

If we confirm an instance of prohibited conduct a warning will be issued.

If there is no improvement despite repeated warnings, the customer may be subject to temporary or permanent usage restrictions.

Please note that if we determine that the act is serious or urgent, usage restrictions may be imposed at the same time as the first warning.

For more details on usage restrictions, please refer to the “What to Do if Your Account Is Restricted” section.

Purchasing

• Purchasing any of the following items
  • Items prohibited from import/export under the laws of Japan or the destination country/region
  • Items not accepted under the terms of international carriers
  • Items prohibited from possession under the destination country or region’s laws
  • Other items deemed inappropriate by Mercari
• Canceling or requesting a refund for personal reasons (e.g., purchased by mistake, no longer needed, item different from what was imagined)
• Purchasing items listed by the buyer themselves, relatives, or other related parties
• Conduct suspected to be money laundering
• Using a credit card not in the customer’s own name
• Registering false delivery information
• Purchasing for purposes other than personal use or personal consumption

Receiving

• Intentionally not receiving the item
• Specifying an address outside the country/region of residence
• Forwarding the item to another location without checking its condition
• Reselling for commercial purposes

Mercari Account

• Using an account registered with someone else’s information
  • Registering an account with false information
  • Impersonating another person
  • Using someone else’s account
• A minor registering an account
• Possessing (registering) multiple accounts per person
  *Excluding official accounts approved and created by Mercari for PR or campaign purposes
• Transferring or selling accounts, etc.

Other

• Illegal or fraudulent acts, or actions that promote such behavior
• Making false reports or claiming to the from our administration office
• Posting vulgar or obscene content, or engaging in conduct that violates public order and morals
• Actions that are discriminatory or lead to discrimination
• Unjustified refund requests
• Refusing to return an item after agreeing to return it
• Using any of Mercari’s services, content, information, systems, features, or programs, in whole or in part, for commercial purposes outside of the service without prior written permission from Mercari
• Acts that violate applicable laws or the Terms of Use
• Other actions deemed inappropriate by Mercari