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How to Change Your Email or Password

How to change your email address
  1. Tap "Personal information," followed by "Email/Password" on your account page
  2. Enter the email address you wish to register and tap “Save”
    *You do not need to enter your password
  3. Tap the URL sent to your new email address to verify the new email address
  4. Sign in with the new email address and your password

How to change your password

If you are already logged in:

  1. Tap “My Account > User Settings > Email Address and Password”
  2. Enter both your current and new password, then tap “Update”

When you can’t sign in:

Please refer to What to Do if You Cannot Log In.


FAQ
  • I haven’t received a verification email
    Please refer to What to Do if You're Not Receiving Emails.
  • I can’t change my email address
    If any of the following applies to your email address, you will be unable to use it. In that case, please use another email address.
    If none of the following apply, please contact our Help Center.
    • There is a period directly in front of the @ symbol, or at the start of your email address
    • There are consecutive periods in front of the @ symbol
    • The email address includes text strings other than half-width characters or valid symbols
      *Valid symbols are ( . ! # $ % & ' * + – / = ? ^ _ { | } ~ )

*This guide is provided in multiple languages for convenience. In the event of any inconsistency, the applicable Terms of Service shall prevail.

If your problem has not been resolved