What to Do if You're Not Receiving Emails
If you are not receiving emails from Mercari, please follow the instructions below.
*If you can’t currently sign in to Mercari, please see Resend verification code/confirmation email
You may have incoming message filters turned on in your email settings. Please turn the filters off.
- Blocking messages from spoofed numbers
- Blocking senders that fail domain authentication (SPF)
- Blocking emails from invalid domains
- Blocking unsolicited advertisements
- Blocking emails containing URLs
To add Mercari to your allowed email domains list, please update the settings to allow the following domain.
- mercari.jp
- email.mercari.jp
*Please contact your email provider for details on how to change these settings
*This step is for users who are already signed in to their Mercari account. If you can’t sign in to Mercari, please see here
You may not be able to receive emails from Mercari because the email address you registered to Mercari is incorrect.
Please access the below to check the email address you registered to Mercari.
- My Account > User Settings > Email Address and Password > “Email address” field at the top of the screen
You can’t register an email address if any of the following apply. In that case, please provide another email address.
- There is a period directly in front of the @ symbol or at the start of your email address
- There are consecutive periods in front of the @ symbol
If your email address is incorrect:
- Please seeHow to change your email address to correct your email address.
If you can’t currently sign in to Mercari, please try to sign in by checking the following.
After signing in, please confirm that the email address you registered to Mercari is correct by checking the information here.
*The original text of this guide is in Japanese. If there is any discrepancy between the content of this guide and the Japanese original, the Japanese version is considered the official version. You can view the Japanese version via the display language button on this page