What to Do if You Encounter an Issue/error on Mercari
This guide provides instructions on how to address issues that occur while using the app or website.
Please follow the steps below.
Current issues will be posted in Updates.
Please check News to see if there is any information related to the error.
■ How to check for important notifications
Home screen > Updates
If "An error has occurred" error message is displayed during account registration, please refer to this guide.
If the issue you are experiencing is not listed in your notifications, please try the troubleshooting steps provided on the official Apple/Google websites.
*Please ensure in advance that your device meets the System Requirements for Using Mercari
If the issue persists even after trying the above steps, we will investigate it at the office.
Please contact us from “Contact us”.
*When contacting us, please include your device OS, browser or app version, error message, and screen details
*This guide is provided in multiple languages for convenience. In the event of any inconsistency, the applicable Terms of Service shall prevail.