Purchasing on Mercari
Mercari offers a proxy purchase service for customers in Taiwan and Hong Kong.
- Purchase the item
- To purchase an item, you must first register as a member.
Please check here for instructions on how to register.
- To purchase an item, you must first register as a member.
- Mercari will buy the item for you, and the Japanese seller will ship it to a warehouse in Japan
- Mercari will inspect the item at the warehouse in Japan
- The item will be shipped to the address you specified at the time of purchase
- You receive the item
The service fee includes order processing costs and handling fees.
For details about payment methods and exchange rates, please check here.
Items purchased will be checked by Mercari upon arrival at the warehouse.
The actual item received will be compared against the listing description to check for discrepancies in quantity, content, etc., during inspection.
*Please note that inspection does not include functionality testing or authenticity verification.
If any issues are found after the item arrives, Mercari will provide support.
Cancellations due to customer circumstances after placing an order cannot be accepted.
In certain cases—such as when the seller does not ship the item, or if problems are found during inspection—Mercari may cancel the order.
Please refer to this page for details on cancellation cases handled by Mercari.
Aside from the above, if any trouble occurs, Mercari will provide proper support, so you can use our service with confidence.
*The original text of this guide is in Japanese. If there is any discrepancy between the content of this guide and the Japanese original, the Japanese version is considered the official version. You can view the Japanese version via the display language button on this page