Mercari Japan offers a proxy purchase service for customers in Taiwan, Hong Kong, and The United States.

1. Purchase the item
   • To purchase an item, you must first register as a member.
     Please check Account Registration for instructions on how to register.
2. Mercari Japan will arrange the purchase on your behalf, and the Japanese seller will ship it to a warehouse in Japan
3. Mercari Japan will inspect the item at the warehouse in Japan
4. The item will be shipped to the address you specified at the time of purchase
5. You receive the item

The service fee includes order processing costs and handling fees.

For details about payment methods and exchange rates, please check About Payment.

Items purchased will be checked by Mercari Japan upon arrival at the warehouse.

The actual item received will be compared against the item’s images in the listing to check for discrepancies in quantity, content, etc., during inspection.
Note: Please note that inspection does not include functionality testing or authenticity verification.

If any issues are found after the item arrives, Mercari Japan will provide support in accordance with our Terms of Service.

Cancellations due to customer circumstances after placing an order cannot be accepted.

In certain cases—such as when the seller does not ship the item, or if problems are found during inspection—Mercari Japan may cancel the order.
Please refer to Cases Where a Transaction Can Be Canceled for details on cancellation cases handled by Mercari Japan.

We guarantee to hand over your item to the international carrier within 30 days of your order. If we determine that we are unable to meet this timeframe, we will notify you and offer a cancellation option as per our Refund Policy. Please note this guarantee covers shipment, not the final delivery date.

Please note that all sales are final once an order is placed. No returns or exchanges are accepted upon delivery. However, if your item is damaged in transit or significantly not as described, you may apply for a refund within 14 days of delivery. All requests are subject to our review process in accordance with our Refund Policy.