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Logging In and Out of Your Account

To log in to Mercari Japan, you will need to enter the following.
If you haven’t yet signed up for a Mercari Japan account, please sign up first.

  • Your registered email address
  • Your Password

How to log in

If you have not registered your phone number

  1. Tap "Log in" at the top right corner of the page
  2. Enter your email address, followed by your password
  3. Tap the "Log in" button

Note: If you have already registered a phone number, even when you log in with your email address, you will need to enter the verification code sent via SMS to your registered phone number.

If you have registered your phone number

  1. Tap "Prefer to log in with phone number?" at the top right corner of the page
  2. Enter your phone number
  3. Tap the "Log in" button
  4. Enter the verification code sent via SMS to your registered phone number
  5. Tap "Confirm your phone number"

How to log out
  1. Tap your account icon at the top left of the page
  2. Tap “Log out”
    Note: You can also log out by tapping “Log out” on your account page.

FAQ

Note: This guide is provided in multiple languages for convenience. In the event of any inconsistency, the applicable Terms of Service shall prevail.

If your problem has not been resolved