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Disclosure, Revision, and Deletion of Personal Information

This guide provides instructions on how to contact us regarding requests to disclose, revise, or delete your personal information (Mercari Japan account information).

If you cannot register an account or log in to your current account, please contact us via the guides below.

For information on changing your account information, please refer to How to Change Your Account Information.

How to contact us

Please contact global_support@mercari.jp by email with the following information included. When making an inquiry, please copy and use the template below.

【Inquiry template】

・Purpose of inquiry (please select from the following) Example: Disclosure of personal information / Deletion of personal information / Revision of personal information ・Full name ・Date of birth ・Country/region ・Registered email address ・Registered phone number (if applicable) ・Most recent purchase history (Order number or item name, order date, order amount)

Click to select the contents, then copy and paste them into your email.

Note: Please note that if all of the above information cannot be confirmed, support may not be able to assist you in advance.

After reviewing the content of your inquiry, we will proceed with deletion, disclosure, or revision of your personal information. Please note that, regarding the deletion of personal information, there may be cases where we are unable to comply, as stated in the precautions listed at the time of inquiry.

If you are requesting the deletion of your personal information (account information)

If you have not yet withdrawn your Mercari Japan account, in order to have your personal information deleted, you must first close your Mercari Japan account.
Note: For information regarding how to close your account, please refer to Deleting Your Account.

Please confirm the following before contacting us to delete your personal information (account information).

  • The deletion process will delete your personal information (account information), settings, and other information.
  • We cannot delete personal information when there is a valid reason to retain a user’s personal information (account information), or if we are required to retain a user’s personal information (account information) by law.
  • Once your personal information (account information) has been deleted, it cannot be restored. Your account settings and order history also cannot be restored.

For the exercise of rights or inquiries based on applicable laws and regulations regarding personal information, other than the disclosure, correction, or deletion of personal information, please contact us at the following.

  • global_support@mercari.jp

Note: This guide is provided in multiple languages for convenience. In the event of any inconsistency, the applicable Terms of Service shall prevail.