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Purchase and order tracking
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Purchase and order tracking
About purchasing products
How to purchase items on Mercari
Cart
Items that Cannot be Purchased or Shipped Outside of Japan
Sizing Chart for Clothes, Shoes, and Accessories
About product delivery
Shipping Methods and Procedures
How to Check Order History and Shipping Status
Taiwan only:How to Use Convenience Store Pickup
Hong Kong Exclusive: In-Store Pickup Service
Issues related to proxy purchases
What to Do if There Are Issues After Purchasing
Cases Where a Transaction Can Be Canceled
Discrepancy in Payment Amounts
Cases Where Additional Payment Is Requested