Purchase and order tracking - Mercari: Japan's largest marketplace

Purchase and order tracking

About purchasing products

How to purchase items on Mercari

Items that Cannot be Purchased or Shipped Outside of Japan

Sizing Chart for Clothes, Shoes, and Accessories

About product delivery

Shipping Methods and Procedures

How to Check Order History and Shipping Status

Taiwan only:How to Use Convenience Store Pickup

Hong Kong Exclusive: In-Store Pickup Service

Issues related to proxy purchases

What to Do if There Are Issues After Purchasing

Cases Where a Transaction Can Be Canceled

Discrepancy in Payment Amounts

Cases Where Additional Payment Is Requested