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About shipped items
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Purchasing on Mercari Japan (Taiwan & US)
What to Do if Your Item is Not Shipped or Not Delivered (Taiwan & US)
How to Change Your Delivery Address (Taiwan & US)
Cases Where a Transaction Can Be Canceled (Taiwan & US)
Issue with the Delivered Item (Taiwan & US)
Refund Guidelines (Taiwan & US)
Prohibited Conduct
How to Contact Mercari Japan Customer Support (Taiwan & US)